Last Updated: 11 September 2024

1. Overview
(a) Gennue Lab Pty Ltd (ACN: 666 911 673) (Gennue Lab, we, our, and/or us) operates a business (Business), which provides nutraceutical supplement products (our Products). Our website is located at https://gennuelab.com.au/ (Website).
(b) We are committed to protecting the privacy of individuals we interact with in connection with the provision of our Products, through our Website and otherwise in relation to the operation of our Business.
(c) We will handle Personal Information that we collect or obtain in connection with the provision of our Services in accordance with this Privacy Policy (Policy) and the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles which are set out in the Privacy Act (Australian Privacy Principles). Personal Information has the meaning as defined in the Privacy Act (Personal Information).
(d) This Policy contains information about:
(i) how you may access your Personal Information held by us;
(ii) how to seek the correction of your Personal Information held by us; and
(iii) how to make complaints about any privacy-related concerns.
(e) This Policy also provides you with notice of the collection of your Personal Information by us.
(f) By using or purchasing our Products, or otherwise supplying us your Personal Information, you consent to our collection, use, disclosure, storage, destruction and otherwise handling of Personal Information, in accordance with the terms of this Policy and the Australian Privacy Principles.
(g) If you provide a pseudonym to us or wish to remain anonymous, you can browse and view our Website without restrictions, however we may not be able to provide you with the full extent of our Products and our interactions with you in relation to our Business may be limited.
(h) If we change this Policy, we will display the updated Policy on our Website. If you object to any changes, you may contact us, and we will attempt to resolve your complaint within a reasonable time.

2. How Do We Collect Your Personal Information?
(a) We only collect Personal Information that is reasonably necessary to provide our Products and operate the Website and our Business.
(b) We may collect Personal Information in the following circumstances (this is not an exhaustive list):
(i) where you have requested our Products to be provided to you;
(ii) where you have enquired or otherwise communicated with us in person, via our social media channels, over email or phone, via video conference or otherwise;
(iii) where you have filled out a form or answered questions posed by us in relation to any actual or prospective commercial engagement relating to our Business including during any briefing or quoting process;
(iv) where you send us an invoice or other notification in relation to our Products or our Business;
(v) where you are interacting with the Website, through the use of browser cookies or trackers;
(vi) where your employer provides us with your Personal Information for the purposes of allowing us to contact a representative of your employer in relation to our Products;
(vii) where you share your information with us through our social media channels;
(viii) where you purchase Products from our Website;
(ix) where you engage with a questionnaire, survey or poll on our Website;
(x) from time to time, from third parties, who may provide your Personal Information to us under a commercial arrangement for the purposes of marketing or providing our Products to you; and
(xi) in such other situations, which we will inform you of from time to time, where we collect Personal Information from you that is reasonably necessary for the proper function of our Business.

3. What Personal Information Do We Collect?
(a) The kinds of Personal Information we may collect from you will depend on your relationship with us (for example, a customer of our Products or a service provider to us) and the nature of your interaction with us.
(b) We may collect and store the following types of Personal Information:
(i) names, phone numbers, addresses and e-mail addresses;
(ii) qualifications, titles and employment details;
(iii) geographical information;
(iv) information about your organisation’s staff and officers as required in the normal course of human resource management and business operations;
(v) shopping behaviour; and
(vi) other Personal Information that you may voluntarily provide to us to assist us to provide our Products to you.
(c) If you wish to receive our Products and engage with our Website and Business, some of the Personal Information we collect from you may be sensitive information as defined in the Privacy Act (Sensitive Information). We may need to collect Sensitive Information from you in order for us to provide our Goods to you or engage with you in relation to our Website or Business. Sensitive Information may include things like your health information, skin information and health history. We will only collect Sensitive Information with your consent and through secure methods.

4. What Do We Do With Your Personal Information?
(a) We will not sell or trade your Personal Information to any third party, organisations or individuals without your consent, unless we are required or permitted to do so by law.
(b) We may use and disclose your Personal Information for the following purposes:
(i) to discuss a current or prospective commercial relationship with you including the preparation of proposal documents, quotes and other pre-engagement material;
(ii) to provide our Products to you;
(iii) to engage you to supply products and/or services to us;
(iv) to pay you for any products and/or services you supply to us;
(v) to prepare contracts, deeds or consent forms for you or your representatives to sign;
(vi) to operate our Website;
(vii) to provide you with further information about our Products, as requested by you;
(viii) to personalise your experience of our Products;
(ix) to respond to feedback and complaints;
(x) for the development of new Products;
(xi) for enforcement of a contract you have entered into with us or any agreement, undertaking, warranty or promise you have given us, such as our client terms and conditions, supplier terms and conditions, our Website terms and conditions or interview release and consent forms;
(xii) for direct marketing purposes, with your consent (see section 8 below);
(xiii) to notify you of important changes to our Products or our Website or to otherwise update you on matters relating to our Business that may be of interest to you;
(xiv) to understand customer trends and patterns so we can continue to develop our marketing and advertising strategies; and
(xv) for any other purpose for which you give your consent.
(c) We may also disclose your Personal Information:
(i) to third parties used by us to assist us to provide you with our Products or to assist us to operate the Business, including freelance contractors, other contractors (such as book-keepers), recruitment providers, legal and financial advisors, third party payment processors for processing payments, website hosting providers and technology service providers;
(ii) to lessen or prevent serious threats to the health and safety of an individual or the general public;
(iii) to assist in locating missing individuals; and
(iv) to any duly authorised law enforcement officer, or any other person, authorised by any law to receive your Personal Information from us.
(d) Where we collect any Sensitive Information about you, we use the Sensitive Information to help us provide our Products to you for example, to help recommend Products that may be suitable for you. Otherwise, we do not use the Sensitive Information.
(e) We will not disclose Sensitive Information to any third party unless we have your consent or are otherwise permitted or required by law to do so.

5. How Do We Hold Your Electronic Information?
We hold your Personal Information by storing it electronically, by exporting it onto a computer or in hard copy.

6. Do We Send Your Personal Information To Parties Outside Australia?
(a) From time-to-time, we use third-party service providers for digital cloud storage, web hosting or other technology-related services in connection with providing our Products. We may disclose your Personal Information to these third party services providers who may operate outside of Australia, or operate in Australia with servers located outside of Australia.
(b) As some of our third-party service providers operate globally, we cannot say with certainty where their servers are located or the countries out of which they operate at any given time. Further, these locations may be subject to change without notice to us.
(c) The Privacy Act requires us to ensure that, before disclosing Personal Information overseas, reasonable steps are taken to ensure that overseas recipients do not breach the Act or the applicable Australian Privacy Principles. However, it is not always possible for us to ensure that multinational companies, such as technology businesses, will not breach the Privacy Act or the applicable Australian Privacy Principles.

7. Are We Responsible For Third Parties’ Websites And Social Media Links?
(a) This Policy applies solely to Personal Information collected with regard to providing our Products, the operation of our Website and otherwise in connection with the operation of our Business.
(b) We are not responsible for the collection of information and/or privacy practices of third party websites that may be linked to or from our Website from time-to-time, or social media websites which may be accessed via links on our Website, our social media accounts, or on our emails.
(c) We refer you to the privacy policies and terms of use of the operators of any linked third party websites.

8. Will We Send Direct Marketing Communications To You?
(a) Your Personal Information may be used to offer you new Products, notify you of new developments to our existing Products, or any other promotional communication related to our Products or Business.
(b) If you do not wish to receive direct marketing communications from us, you may opt-out any time by clicking a link on the email communications sent to you or contacting us (see section 12).
(c) We will never use any Sensitive Information for direct marketing purposes.

9. Do We Collect Personal Information Through Cookies And Analytics Tools?
(a) We may use cookies technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow our Website publisher to do useful things like find out whether the computer has visited the site before. You can modify your browser to prevent cookie use but if you do this, our Website may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to our Website.
(b) In the course of serving advertisements to our Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Policy, but is subject to their own respective privacy policies.
(c) We do not merge any Personal Information we have collected from you with data obtained through cookie technology.
(d) You are able to opt out of cookie technology through changing the settings on your browser, but this may affect the way you experience our Website.
(e) In the event that any third party advertisements are placed on the Website, third party advertisers or ad servers may place or recognise a unique cookie on your browser. We are not responsible for the use of cookies by any third party advertisers or ad servers, and we refer you to their respective privacy policies.

10. How Do We Keep Personal Information Secure?
(a) We will use all reasonable means to protect the confidentiality of your Personal Information while in our possession or control.
(b) We take the responsibility of protecting your personal information from misuse, interference, loss, unauthorised access, modification and disclosure very seriously.
(c) You should be aware that there are inherent risks associated with the transmission of information via the Internet. Data security measures can never be guaranteed. This means that while we take steps to protect your Personal Information, we cannot guarantee its security.
(d) If you suspect any misuse, loss, unauthorised access, modification or disclosure of your Personal Information, please contact us immediately.

11. Will We Transfer Your Personal Information?
If we are involved in a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may, in our sole discretion, transfer, sell or assign your Personal Information collected by us to one or more relevant third parties.

12. What If You Have Questions Or Complaints?
(a) If you:
(i) have any questions about this Policy;
(ii) wish to request access to any Personal Information that we hold;
(iii) wish to correct or update your Personal Information that we hold; or
(iv) wish to make a complaint or discuss any other privacy concerns you may have,
please contact us using the following details:
email: Attention: The Privacy Officer sales@gennuelab.com.au ; or
post: Attention: The Privacy Officer 70 Merivale Street, South Brisbane 4101 QLD
(b) We reserve the right to charge for reasonable expenses that we may incur in preparing and sending you a copy of your Personal Information.
(c) If you have a complaint or a privacy-related concern, please give us the opportunity to resolve matters by contacting us first using the methods outlined above. Once we have received a complaint, we will try to work with you to resolve the matter.
(d) For further information on privacy, you may wish to visit the website of the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/.