Shipping policy

Thank you for choosing Gennue Lab. We are committed to providing a reliable and efficient delivery experience for our customers.

Shipping Scope

At present, we offer shipping exclusively within Australia. International shipping is not available at this time.

Shipping Carrier

All orders are shipped via Sendle, a trusted, carbon-neutral courier service. This partnership allows us to offer environmentally responsible delivery while maintaining reliable service standards.

Order Processing Time

Orders are typically processed and dispatched within 1 to 2 business days following confirmation of payment. A dispatch confirmation email, including tracking information, will be sent once your order has been shipped.

Estimated Delivery Timeframes

• Metropolitan areas: 2–5 business days

• Regional areas: 3–7 business days

• Remote locations: Up to 10 business days

Please note that the delivery timeframes provided are estimates and may be subject to delays due to unforeseen circumstances or external factors beyond our control.

Tracking Your Order

Upon dispatch, a tracking link will be provided via email, enabling you to monitor the progress of your delivery in real time.

Delivery Concerns

If you encounter any issues with the delivery of your order, including delays or non-receipt, please contact our customer service team at [insert your email]. Kindly allow up to 7 business days before submitting an inquiry regarding delayed or missing parcels.